Support

We usually reply within 2 business days.

Common questions

I did not get my verification code

Check spam. Codes expire after 10 minutes. You can ask for a new code after 60 seconds. After 5 wrong attempts you will need to request a new one.

I forgot my App Lock PIN

Choose “Forgot PIN?” on the lock screen and sign in to your account again. Your data stays safe; only the PIN on that device is reset.

My invitation link does not work

Invitations are single use, expire after 7 days and only work for the email address that was invited. Ask the space owner or an administrator to send a new one.

Can members see my personal accounts?

No. Your Personal Space is visible only to you. Shared-space members see only what is created in or shared with that space.

Does Fiyna connect to my bank or move money?

No. Fiyna is a record-keeping tool. It never accesses your bank or makes payments.

How do I export or delete my data?

See Delete your account and the Privacy Policy.

Report a security issue

Please email [support email] with the subject “Security”. Give us reasonable time to fix a problem before sharing details publicly.